August Member Survey

I just went through the August Member Survey numbers and I have a few good things to share. First Fremont broke their personal best mark going back to 2006 with a score of 8.21 out of 10. Fremont has scored above 8 for the last six months in a row.
Oregon is leading all properties with a 2009 average of 8.60 an improvement over last years strong score of 8.47. They have had the high score every year for the last three - a pretty remarkable feat.
Company wide we are at an 8.20, a full tenth of a point better than last year's 8.10. Every property is doing better than last year. Our members like you and they appreciate what you do. I attribute our improvements to you staying focused on our Savvy Service elements and the commitment to cleanliness we have in our properties. I think we can all agree we still have opportunity for improvement in both of these areas. Take a minute to think about what you and your team can do to push higher.
Here are the names of associates that were mentioned positively in the survey (there were no negatives):
Melinda Wiley - PLS
John O'Donovan - FRE
Danny Carmichael - PLS
Javancio - Locker Room FRE
Heather Smith - PLS
FRE Group Fit - Voncile, Linda, Kim, Catherine, and Monica
Chritie Spear - ORG - apparently is the best trainer in the western hemisphere
Jesse the Lifeguard - GV
Dawn in Group Fit - GV
Lena Jo, Amanda, Tonia, Christina, Louis, Josh, and Andrea Moore - GV
Soc and Elliott - two new trainers - GV
Team ClubSport Coaches at Walnut Creek - Marie, MaryJo, and Glenda
Nathan - WC Nutritionist
Brian Amador and Bob Teranishi - WC
Rosa, Javier, Jose, and Kenny - GV Cafe
I am sorry if I messed up your names, I took it right off the survey.