I want to congratulate Brian Amador and the Renaissance ClubSport Walnut Creek team on being recognized by Marriott for their outstanding guest satisfaction scores for 2010. Please keep in mind there are 80 Renaissance Hotels world wide that WC and AV are ranked against.
Overall Guest Satisfaction - WC ended the year #5 in the brand
Key Staff Measurements - Staff Service Overall, Responsiveness to Needs and Requests, and Experts in Local Community, they ranked in the top 10.
Rooms Completely Clean - #2 of 80
Everything Worked in the Room - #3 of 80
Healthy Food Options - #1 overall
This is an outstanding accomplishment and one of the reasons Brian was recognized last year by Marriott with their Managerial Excellence Leadership Award. I know Brian will be very quick to say the only way this happens is with an awesome team, and great leadership and commitment throughout the property. We are very proud of you WC.
Ralph Rajs is the Senior Vice President at Leisure Sports Inc. and a 25 year veteran of the fitness industry.
1 comment:
Nice Job WC! You have an awesome property and great team!! I am luck I am able to work with you on various levels! Congrats!
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